iCost Home Medical - 1 Adams Place, 859 Willard St., Suite 400 Quincy, MA 02169 1.800.978.1588

Our web site is our catalogue. We carry products from numerous manufactures and suppliers. We routinely update and change the products on our website. However, if you are looking for something in particular, we’ll be happy to assist you with your search. Please email us at orders@icostmedical.com and a customer service representative will be happy to assist you.

Every order at iCostmedical.com is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption. The standard, unsecured URL address begins "http://". When you enter secure mode, the beginning of the URL address will change to "https://"; the "s" stands for secure. You’ll also see a padlock symbol at the bottom of your browser window when the browser is in secure mode.

We charge a state sales tax of 5% for Massachusetts residents only. All other orders are not subject to sales taxes at this time.

Yes, we do offer special discounts to medical professionals such as doctors, nurses, long-term care provider facilities, etc. To qualify, please call us toll free at 1-800-978-1588 or email us at info@icostmedical.com for more info.

Volume discounts are available for both individual and institutional buyers. The discount varies on a product-by-product basis. Please call us toll free at 1-800-978-1588 or email us at info@icostmedical.com for more info.

We do not provide claim processing for insurance claims. However, we are glad to accept your Medicare billing information in an effort to work with your insurance provider to bill your needed supplies. We also accept certain third party insurance on a case-by-case basis. Please see below for a partial list of third party insurers with whom we contract. Please note, we reserve the right to refuse these forms of payment on a case-by-case basis.

All prices are in US dollars.

Yes, we do ship globally. Certain conditions apply. For international orders, with the exception of Canada, we do not accept payments by credit card. Payments must be made in-full either via bank wire transfer, money order, cashier’s check or Western Union before the product is shipped. Payments can also be made via a personal check from a US bank account. Check payment must clear before the product is shipped out. Please be advised that it is rarely economical to purchase low price items for shipment overseas. The shipping cost on international orders may run 3 to 5 times the domestic shipping rate for the same items. Certain products may also be subject to import regulations and duties. Please check with the country’s Customs Office for local regulations. All fees are the responsibility of the client. For more information please call us at 1-800-978-1588 or email us at info@icostmedical.com.

All purchases are subject to the Return Policy. Please click here to learn more.

We use all of the major carriers, including UPS, FedEx, USPS, Airborne Express/ DHL.

The shipping rates are subject to the type of delivery services selected as well as the size and weight of the items purchased. Many of the products that we carry have a pre-assigned shipping rate. However, on some of the bulkier items as well as used medical equipment, we contact our carriers for shipping cost information. When we have to obtain a shipping quote to complete your order, we will always contact you to obtain your approval on the shipping charges before charging your account.

It is the company policy not to share or sell customer information with any Third Party. iCostmedical.com reserves the right to use customer information for the promotion of its products and services. Customers always reserve the right to remove their email address from our database.

Yes, we are happy to accept payments via personal or company checks. Please be advised that the check must first be deposited and cleared by our bank before any products will be shipped out. This process may take up to five (5) business days for out-of-state checks. Payments made using Cashier’s Check do not require any wait time. Products are shipped upon receipt of the Casher’s Check.

Yes, we are happy to accept Purchase Order payments from our institutional clients (i.e. nursing homes, skilled nursing facilities, rehab centers, hospitals, etc.). You must first fax a purchase order on a company letter, including a contact person in the account’s payable department, to 508-857-1298. A credit application and a list credit references may be required prior to order processing. Please be advised that credit check may take up to ten (10) business days. Approved accounts will have up to 30 days to make payments on outstanding purchase orders.

Orders for products that are available in stock and which are placed prior to 2 pm Eastern Time during the regular work week are typically processed the same business day. Orders placed after 2 pm Eastern Time, on weekends or holidays are processed the following work day. An order cancellation fee of 10% will be charged on all orders that have already been processed, but not shipped.